Manual Operations on Sites

The manual operations on site and connection feature is used to poll unassigned controllers. For example, when a controller has been added in the system without a serial number, you can use this command to get the controller serial number.

Icon	Description
	Connect to remote site: Click to connect to a remote site using a pre-configured dial-up connection.
	Disconnect remote site: Click to close the connection between this EntraPass workstation and the remote connection.
	Force disconnect site: Force disconnect remote connection immediately, even if the system is reloading. This option is only available in a multi-site Gateway.
	Disable remaining time: Click to stay connected until clicked again. This action disables preset connection remaining time. This action bypasses any idle time.
	Update remote connection: After selecting connection, click to connect and update parameters.
	Update all remote connections: Click to connect and update parameters on all connection starting with the first connection on the list.
	Remove connection from connect and wait list: Select a connection then click to suspend connection after all connections had been set for update.
	Reload IP Link firmware: will force a reload of the selected Kantech IP Link firmware. NOTE: For security reasons, the System Administrator may disable this button.
	Broadcast IP Device: will send a signal to the selected Kantech IP Link and also the KT-400 IP Secure.

Performing Manual Operations on a Site/connection

1 - From the Operation window, click on the Site and Connectionbutton to open the Site and Connection window, then select the site/gateway to which the site/connection is connected.

2 - To poll a controller that is not assigned, click the Controller button. A message is sent to an unassigned controller, asking it to identify itself. When the controller receives the call from the connection, it sends an acknowledgement message in the Message desktop.

3 - You may select the Message desktop to view the controller serial number.

Note...

The % column shows the communication performance of a selected connection. If the percentage is too low (below 75% for instance), it may indicate that the connection is not communicating efficiently. Communication problems may stem from various reasons such as interferences, damaged cables, etc.

Communication Status Messages Available in the List

The messages in the list area of the dialog indicate the connection communication status. In the following example, you will see communication status messages for multi-site Gateways.

Multi-site Gateways
Message	Description
Connection Communication OK	All controllers can communicate with the gateway.
Connection Communication Trouble	At least one of the controllers can’t communicate with the gateway.
Connection Communication Failure	Communication failed between the controllers and the gateway.
Connection Communication Cannot be Opened	The gateway cannot open the communication port.